Customer service – available 24/7

We’re always here for you! Feel free to contact our team at any time, day or night, if you need help with your order, have questions about products, or have any other queries.

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Of course! You can also return discounted items within our returns period. We want you to feel comfortable in your clothes.

We understand that sometimes things don’t quite fit. That’s why you have the right to return your order within 30 days of receipt. As long as the item is unused and in its original condition, we’ll make the return process easy for you.

Once we have received your return, your refund will be processed within 2 working days. You can find all the details in our full returns policy.

Each product page includes a detailed size guide to help you find the perfect fit. We recommend comparing the guide with a similar item of clothing that you already own.

If you’re between two sizes, we generally recommend choosing the larger size for the best fit. Still unsure? Our support team will be happy to help you choose the right size!

As soon as your order has been dispatched, you will receive a tracking link by email or text message.

You can view your order at any time under ‘Track my order’ on our website.

Yes! We offer free delivery within UK on all orders. No hidden costs, no surprises at checkout. You’ll see the full price breakdown before you pay.

Still having trouble? Please get in touch – we’d be happy to help. Send an email to: support@elarislondon.com

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